|Innovative consulting business analyst,
OO system designer and RUP expert, technical project manager and consensus
builder defines, designs and delivers global Internet multi-tier and host
systems. Expert in project recovery for
problematic essential projects.
and Tools Experience
|Business Summary|| Equally grounded in the worlds of business
and technology, is experienced in all phases of the project life cycle from
business analysis, the development of thorough business and functional requirements
and technical specifications, through sizing, evaluating tools and technologies,
preparing and managing budgets and building high-performance project teams.
Skilled in OO design for Java, J2EE and C++ (Borland/ Togethersoft and Rational
toolsets as well as a Borland Certified UML Educator), XML web services
and web development (XML, HTML, Macromedia and Adobe tools).
of California, Berkeley
|Processes and Tools||Certified Borland/TogetherSoft UML OO design
software trainer project rescue diagnostics and turnaround services
SDLC design value-chain and business process
re-engineering systems and operational audits product
planning business requirements definition UML
based Use Case development and OO system design technical
specification creation data modeling
risk-reduction based project planning and management system
architecture for both legacy and n-tier designs message
broker architectures user interface prototyping development
team management including extreme programming and re-factoring techniques test
plan development integrated circuit card (ICC) development
with public key certificate security disaster recovery/business
continuity plans systems management audits and infrastructure
|Microsoft Word Excel PowerPoint
Project Visio TogetherSoft ControlCenter
Rational Rose ERwin DB2
XML HTML DHTML
Dreamweaver MX Fireworks MX Flash
MX Illustrator Photoshop/ ImageReady
Acrobat FrontPage Microsoft Visual Interdev
Visual Studio NT BackOffice IIS Server
Linux MVS IBM Tivoli
Management Environment ADSM
Pending Healthcare Information System 2000-Current
FARGO BANK 2003-Current
PROVIDIAN FINANCIAL CORP. 2000-2001
OF CALIFORNIA BERKELEY 2000
Graduate of the first e-Commerce Business and Technology program in the country, completing the Haas Business School and Engineering Department program with distinction in the minimum possible time.
Developed the smartcard (ICC) global industry standard functional and technical specifications for the Common Electronic Purse. Created the UML design for Visa's product using Rational Rose. The specifications cover card transactions and public key certificate security as well as issuer and acquirer processing for a simplified global cash transfer model.
Designed the global ERP backoffice processing environment and router/message broker based transaction switching architecture, integrating Visa and all worldwide members in the business rules based integrated workflow application for dispute resolution, financial transfers and fraud management. Performed business analysis including global member surveys, wrote the business case, business and functional requirements, and designed the architecture and technical specifications.
Designed the systems management/ disaster recovery infrastructure for all Visa global data centers encompassing all hardware platforms. Performed business and problem analysis for all Visa data center environments, all Visa host and mid-range systems, and defined requirements for all systems management functions. Evaluated and selected all recommended toolsets, designed the combined tools infrastructure, created the cross organizational operational support plans and procedures and authored the combined multi-year global processing environment architecture and implementation plan.
Represented Visa at the Gartner Symposium from 1995 through 1997, focusing on electronic commerce development and Internet security issues, wireless technology, router based switching, message brokers, object oriented design and multi-tier architectures.
Designed and delivered the global electronic report access and data mining system (Electronic Output Management system) which supported disaster recovery through transparent user access as well as flexibility of application movement between processing hosts while saving $3 million annually over the prior paper report distribution method. Conducted the business process analysis identifying environmental problems, identified undeployed tools available for a cost-effective solution, composed the business case, business and functional requirements and technical specifications, created all training materials, procedures and testing environments, and was project manager for the global cross-organizational team from initial assessment through project implementation.
Implemented the global CRM support and case based decision tree analytics system for Visa members and data centers that resulted in dramatically improved member satisfaction, lower support costs and uninterrupted business continuity. When placed in the leadership of the failing project, renegotiated the vendor agreement, brought Visa staff into the project and trained the team, brought organization and teamwork to the multi-organizational project and successfully delivered the system in the original timeframe and budget.
Designed the Visa Service Initiation supply chain management project, whose re-engineered optimized processes across organizational boundaries reduced service implementation costs by half while reducing service implementation lead times by 75%. Initiated the project, coordinated the global organizational stakeholders, selected and trained the team, and managed the budget. Also Director responsible for PKI management and cardholder access to all worldwide Visa systems.
For Visa International designed and delivered the largest DB2 database in the world and the data warehouse/ legal repository for all Visa worldwide transactions. It reduced research and problem identification time from three days to less than a minute, while saving over $1 million in expenses annually and provided the basis for additional fee based products. Performed the problem assessment and business analysis, wrote the business case, business and functional requirements including analysis of the needs of global teams and worldwide legal requirements, performed the technology and vendor tools assessment, defined the technical specifications, and managed all facets of the development, testing, training and deployment for the host based DB2/CICS/Cobol system. Also for Visa, worked with product management on an image based dispute system, with finance on the integrated billing system, and with development to define the transaction life-cycle tracking method.
For California State Automobile Association conducted IT data center audit, wrote the resolution proposal, managed the client-vendor cataloged procedures project and budget, designed change control procedures and the online documentation facility, and designed and delivered all training courses for IT managers and all development and operations personnel.
Packaged a time-share order entry, billing,
packing and distribution system for product distributors.
Telecommunications Manager with full responsibility for engineering and operations management for all 24 hour ATM network, security, data and voice systems.
FARGO BANK 1983-1987|
Technical Services manager designed audio response and optical archiving, voicemail and electronic mail systems, redesigned call management system, performed Crocker merger planning as well as fraud and disaster recovery audit, and responsible for system security, operations expansion, marketing campaigns and budgeting. Consulted with finance, credit card, loan and operations centers, assessing their business requirements, designing the resulting systems, and managing their development and implementation. Consulted with a London subsidiary, immediately saving them 45% in vendor and system charges.
Designed a host retirement account retail system from existing IRA/SEP software and marketed the package, resulting in revenue of $450,000 per sale.
FOR MARKETING 1981-1983
OF MICHIGAN 1979-1981|
Population Studies Center Assistant to the managing directors, designed and implemented research software and trained Ph.D. candidates.
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