Janice Johnson Kuhl

(415) 454-4900  • Mill Valley, CA  •  jjkuhl@business-esolutions.com

Author of Tales of the Immortal Night: The Greek Myths of the Constellations and Photographs of the Galaxies

Innovative consulting business analyst, OO system designer and RUP expert, technical project manager and consensus builder defines, designs and delivers global Internet multi-tier and host systems. Expert in project recovery for problematic essential projects.

Education •  Processes and Tools  • Experience

Business Summary Equally grounded in the worlds of business and technology, is experienced in all phases of the project life cycle from business analysis, the development of thorough business and functional requirements and technical specifications, through sizing, evaluating tools and technologies, preparing and managing budgets and building high-performance project teams. Skilled in OO design for Java, J2EE and C++ (Borland/ Togethersoft and Rational toolsets as well as a Borland Certified UML Educator), XML web services and web development (XML, HTML, Macromedia and Adobe tools).


University of California, Berkeley
e-Commerce Business and Technology Certificate

University of Michigan
Graduate studies in Computer Science

Michigan State University
BS (with pre-law curriculum)

College of Marin
Multimedia Design


Processes and Tools Certified Borland/TogetherSoft UML OO design software trainer • project rescue diagnostics and turnaround services  • SDLC design • value-chain and business process re-engineering •  systems and operational audits • product planning • business requirements definition • UML based Use Case development and OO system design  • technical specification creation • data modeling •  risk-reduction based project planning and management • system architecture for both legacy and n-tier designs • message broker architectures •  user interface prototyping  • development team management including extreme programming and re-factoring techniques • test plan development •  integrated circuit card (ICC) development with public key certificate security • disaster recovery/business continuity plans  • systems management audits and infrastructure design

Microsoft Word • Excel • PowerPoint •  Project • Visio • TogetherSoft ControlCenter  • Rational Rose  •  ERwin  •  DB2  •  XML  •  HTML  •  DHTML  • CSS  •  JavaScript  •  Java  •  Dreamweaver MX  • Fireworks MX  •  Flash MX •  Illustrator  • Photoshop/ ImageReady • Acrobat  • FrontPage  •  Microsoft Visual Interdev  •  Visual Studio  •  NT BackOffice IIS Server  • Linux  •  MVS  •  IBM Tivoli Management Environment  •  ADSM


Patent Pending Healthcare Information System     2000-Current

•Designer of a patent pending healthcare information system. Identified the challenges facing the healthcare industry, defined the necessary feature sets, designed the system,drafted the preliminary patent claims, created the business model and plan, and authored federal and state grants for potential funding.

WELLS FARGO BANK     2003-Current

• Rational Unified Process expert working with business and technology teams designed Use Case Models, Use Cases, Domain Models and supporting UML artifacts for Wells Fargo Bank. Working with executive sponsors, identified business needs, reengineered procedures, designed web services and defined phased feature sets and development strategy for J2EE Customer Relationship Management and Compliance applications.


•Created the systems management infrastructure and procedures for an Internet commercial real estate risk management product. Defined the policies and procedures for all systems management disciplines, created UML activity diagrams for each procedure and identified the required UNIX based tools.


•Consulted on a project rescue diagnostic mission for an OO based Java system. Managed the issues and identified the design flaws.

getSmart.com PROVIDIAN FINANCIAL CORP.     2000-2001

• Created a customized SDLC, developed an Intranet SDLC document repository and search facility, and managed all phases of web development projects.



• Graduate of the first e-Commerce Business and Technology program in the country, completing the Haas Business School and Engineering Department program with distinction in the minimum possible time.


•Developed the smartcard (ICC) global industry standard functional and technical specifications for the Common Electronic Purse. Created the UML design for Visa's product using Rational Rose. The specifications cover card transactions and public key certificate security as well as issuer and acquirer processing for a simplified global cash transfer model.

•  Designed the global ERP backoffice processing environment and router/message broker based transaction switching architecture, integrating Visa and all worldwide members in the business rules based integrated workflow application for dispute resolution, financial transfers and fraud management. Performed business analysis including global member surveys, wrote the business case, business and functional requirements, and designed the architecture and technical specifications.

• Designed the systems management/ disaster recovery infrastructure for all Visa global data centers encompassing all hardware platforms. Performed business and problem analysis for all Visa data center environments, all Visa host and mid-range systems, and defined requirements for all systems management functions. Evaluated and selected all recommended toolsets, designed the combined tools infrastructure, created the cross organizational operational support plans and procedures and authored the combined multi-year global processing environment architecture and implementation plan.

• Represented Visa at the Gartner Symposium from 1995 through 1997, focusing on electronic commerce development and Internet security issues, wireless technology, router based switching, message brokers, object oriented design and multi-tier architectures.

•  Designed and delivered the global electronic report access and data mining system (Electronic Output Management system) which supported disaster recovery through transparent user access as well as flexibility of application movement between processing hosts while saving $3 million annually over the prior paper report distribution method. Conducted the business process analysis identifying environmental problems, identified undeployed tools available for a cost-effective solution, composed the business case, business and functional requirements and technical specifications, created all training materials, procedures and testing environments, and was project manager for the global cross-organizational team from initial assessment through project implementation.

• Implemented the global CRM support and case based decision tree analytics system for Visa members and data centers that resulted in dramatically improved member satisfaction, lower support costs and uninterrupted business continuity. When placed in the leadership of the failing project, renegotiated the vendor agreement, brought Visa staff into the project and trained the team, brought organization and teamwork to the multi-organizational project and successfully delivered the system in the original timeframe and budget.

• Designed the Visa Service Initiation supply chain management project, whose re-engineered optimized processes across organizational boundaries reduced service implementation costs by half while reducing service implementation lead times by 75%. Initiated the project, coordinated the global organizational stakeholders, selected and trained the team, and managed the budget. Also Director responsible for PKI management and cardholder access to all worldwide Visa systems.


• For Visa International designed and delivered the largest DB2 database in the world and the data warehouse/ legal repository for all Visa worldwide transactions. It reduced research and problem identification time from three days to less than a minute, while saving over $1 million in expenses annually and provided the basis for additional fee based products. Performed the problem assessment and business analysis, wrote the business case, business and functional requirements including analysis of the needs of global teams and worldwide legal requirements, performed the technology and vendor tools assessment, defined the technical specifications, and managed all facets of the development, testing, training and deployment for the host based DB2/CICS/Cobol system. Also for Visa, worked with product management on an image based dispute system, with finance on the integrated billing system, and with development to define the transaction life-cycle tracking method.

• For California State Automobile Association conducted IT data center audit, wrote the resolution proposal, managed the client-vendor cataloged procedures project and budget, designed change control procedures and the online documentation facility, and designed and delivered all training courses for IT managers and all development and operations personnel.

OBS COMPANIES     1988-1990

• Identified new business, sized and bid projects, wrote RFP responses, conducted client presentations, managed the projects and budgets and trained the development teams on CASE tools. Clients included: CA Dept of Motor Vehicles, CA Employment Development Dept, CA Dept. of Fish and Game, CA Coastal Commission, US 12th Marine Corp., IBM, Gap Inc, Franklin Templeton Funds, and Marriott.

• Packaged a time-share order entry, billing, packing and distribution system for product distributors.

WESTAMERICA BANK     1987-1988

• Telecommunications Manager with full responsibility for engineering and operations management for all 24 hour ATM network, security, data and voice systems.

WELLS FARGO BANK     1983-1987

• Technical Services manager designed audio response and optical archiving, voicemail and electronic mail systems, redesigned call management system, performed Crocker merger planning as well as fraud and disaster recovery audit, and responsible for system security, operations expansion, marketing campaigns and budgeting. Consulted with finance, credit card, loan and operations centers, assessing their business requirements, designing the resulting systems, and managing their development and implementation. Consulted with a London subsidiary, immediately saving them 45% in vendor and system charges.

• Designed a host retirement account retail system from existing IRA/SEP software and marketed the package, resulting in revenue of $450,000 per sale.


• Created packaged research and analysis software for the market research community. These packages remain the core offerings of this company today.


• Population Studies Center Assistant to the managing directors, designed and implemented research software and trained Ph.D. candidates.

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